Free Parenting Helpline
0800 568 856
Call now for compassionate, friendly, non-judgemental support and advice on parenting issues.
From 9am to 9pm
7 days a week.
What we help with
NO ISSUE IS TOO BIG OR TOO SMALL. We provide support to all callers, for all things related to parenting.
- disrespectful and out-of-control behaviour
- sibling rivalry
- solo parenting
- refusing to go to school
- blended families
- posting on social media
- boundaries
- agression and anger issues
- sexting
- technology and device use
- abuse
- anxiety and depression
- bullying
- tantrums
- self-harming
and a lot more..
OUR CALLERS SAY
Testimonials
“Thank you so much, you have been so helpful. It’s just like having a friend over to talk to!”
“Thank you. I was in an overwhelmed state, now I feel able to cope”
“Thank you so much for being a wonderful listening ear to me.”
“Thank you for accepting us for who we are, helping us and encouraging us to grow”
Who can call
- Parents
- Mothers
- Fathers
- Grandparents
- Caregivers
- Whānau
What to expect when you call
Frequently Asked Questions
What number do I call?
Call 0800 568 856
Can I call at any time?
The helpline is open every day of the year from 9am to 9pm.
Who answers the phone?
Our passionate support workers who come from a range of backgrounds answer your call. All our support workers have had training or are a trained or in training counsellor, social worker or psychologist.
Your call is confidential, our supporter workers are non-judgemental and are here to help you through the situation you are calling about.
Are the helpline workers trained?
Absolutely. We have a mix of in-house trained support workers, qualified counsellors, social workers and in training psychologists. All our support workers have the appropriate experience to be taking your call.
Is the helpline confidential?
Yes
The only exceptions to confidentiality is during supervision (when the helpline workers get support and make sure their standard of work is high) though they will never share any identifying details about you (the caller).
There are exceptions to confidentiality if someone is at immediate risk to life.
Do you have counsellors?
We do! We offer counselling appointments in-person and over Zoom, so you can get professional counselling support wherever you live in Aoteaoroa.
How much does it cost?
Our helpline is completely free!
Counselling costs:
Individual Adult $90
Individual Child (Under 18 years) $70
Couples $120
Whanau (3 or more) $160
If you hold a community Services Card the cost is:
Individual Adult $70
Individual Child $40
Couples $90
Whanau (3 or more) $120
We do have some funded sessions available for those who qualify under OT funding. Please make contact with us to discuss this if you feel this is an option or ask your OT social worker to put in a referral on your behalf.
WINZ counselling subsidy can be applied for, for those who meet the criteria. This form needs to be completed by your GP and the counsellor we book you in with. These sessions are partially funded, the remaining cost is payable by the client and is usually around $40 per session.
